Receiving the same text message multiple times on samsung galaxy

Issue

Receiving the same text messages multiple times on Samsung Galaxy. Duplicate messages received from the same number. Sender sends one text message but receive it more than once. Same text message is received repeatedly on Samsung Galaxy S5, Note 4, Note 4 edge, Grand Prime and more.

Solution

This is caused by a software issue where your device does not properly signal the network that it has received the initial message, so the network sends your device the same message multiple times.

  • First, make sure your software is up to date by going into Settings > About Device > Software Update




  • If your device is up-to-date, then the only real solution to the this issue is to perform a backup and restore of your Samsung Galaxy, as this will fix the issue of having the messages repeatedly sent to you.

    For help on performing a backup and restore click here


  • If your issue persists after a backup and restore, contact us or leave a comment below and we'll be glad to help!
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