can't receive calls on samsung galaxy

Issue

Can't receive calls on Samsung smartphone. Incoming calls going straight to voicemail. Not receiving calls on Samsung Galaxy S5, Galaxy Note 4, Samsung Grand prime or more.

If you have a Samsung Galaxy S4 and older click here.

Solution

If you're not receiving calls from all numbers, then first make sure you have service on your phone and you can place outgoing calls. If you have no service on your smartphone, click here for a guide on how to fix connectivity problems.

If you're not receiving calls but can place outgoing calls, first make sure none of the numbers are in your block list:

  • Go into Settings > Call


  • Select Call Rejection. 


  • Then select Auto reject list and make sure none of the numbers that you can't receive calls from are in that list. If they are, you can delete them from the block list

If the number you can't receive calls from isn't in your block list and you are connected to the network and can place outgoing calls, then make sure the person calling you is dialing the proper number. If yes, contact your network provider as it can possibly be a call routing issue.

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