how to hard reset your galaxy note 5
A guide on how to force your Samsung Galaxy Note 5 to reset to its factory default settings
If your Galaxy Note 5 smartphone keeps freezing, you’ve forgotten the security codes or it just doesn’t work, this is how you can force it back to factory settings.
Important: This erases everything on your phone. If you can access your device try backing it up first. For a guide on how to backup your Samsung click here.
Switch your phone off. If it's frozen, remove the battery to turn it off then put it back without turning on your device.
Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen.
- To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
Scroll down and select Wipe Data/Factory Reset.
- Scroll down and select Yes - Delete All User Data.
- Select Reboot System Now. The phone will then reboot to its factory settings.
- Your phone will now turn back on and you will have to set it up just like when you got it out of the box.