Wifi connected but not working on samsung galaxy

This guide is for Samsung Galaxy S4 or older. For Galaxy S5 or newer click here.

Issue

Wi-Fi not working on Samsung Galaxy S4. Can't connect to WiFi Unable to connect to WiFi on Samsung Galaxy S3. Samsung Galaxy Note 3 WiFi not working. Wifi connected but no internet connection Samsung Galaxy Ace 2X. How to fix WiFi issues on a Samsung Galaxy S4.

Solution

Before troubleshooting your Samsung, you want to make sure that your cellphone is the only one having this problem. If all devices are having wifi issues, then you want to contact your home internet provider.

Here is what you can try to fix issues with your Wi-Fi connection:

  • Go to Settings > WiFi


  • Select your Wifi network and tap Forget


  • Power off your device completely, then power it back on

  • Go back into Settings > WiFi and reconnect to your network. You will have to re-enter your WiFi password.

  • If you're still unable to connect, try this:
    • Unplug your internet modem from its power adapter located usually behind it
    • Wait 30 seconds
    • Plug your internet modem back to its power adapter
    • Wait 5 minutes for the modem to boot completely
    • Try reconnecting with your Nexus
  • If your Samsung Galaxy still has issues and is the only device experiencing this issue, make sure it is up to date in Settings > About Phone > Software updates

  • If your smartphone is up-to-date, it might be a hardware issue. Test it using other WiFi connections to determine if the problem is with a specific internet connection, or with the Samsung itself.
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