Samsung screen goes black during phone calls

Issue

Screen goes black during phone calls. Can't keep screen on while in call on Samsung Galaxy smartphone. Can't use Samsung while in call. Unable to open screen during a phone call. Can't access phone when talking to someone on Samsung device.

Workaround

To fix this issue and have your screen stay on during phone calls:

  • Go to Settings > My device > Smart screen and turn on Smart Stay
    >

  • Open your Phone app, then tap on your menu button  and tap Call Settings


    Uncheck Turn off screen during calls


  • Test by placing a phone call as with these 2 settings the issue should be resolved
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