Receiving the same text message repeatedly on samsung galaxy

Issue

Receiving the same text messages multiple times over and over on Samsung Galaxy. Sender sends one text message but receiving it more than once on Galaxy smartphone. Same text message is received repeatedly on Samsung Galaxy S4 or older.

Solution

This is caused by a software issue where your device does not properly signal the network that it has received the initial message, so the network sends your device the same message multiple times.

  • First, make sure your software is up to date by going into Settings > About Device > Software Update
    >

  • If your device is up-to-date, then the only real solution to this issue is to perform a backup and restore of your Samsung Galaxy, as this will fix the issue of having the messages repeatedly sent to you.

    For a full guide with pictures on performing a backup and restore click here

  • If your issue persists after a backup and restore, contact us and we'll be glad to help!
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