can't receive calls on samsung smartphone

Issue

Can't receive calls on Samsung smartphone. Incoming calls going straight to voicemail. Not receiving calls on Samsung Galaxy S4, Samsung Galaxy S3, Galaxy Note 3, Galaxy Note 2, Galaxy Rugby, Samsung Galaxy Neo or more.

For Samsung Galaxy S5 and newer, including Galaxy S6 click here.

Solution

If you're not receiving calls from all numbers, then first make sure you have service on your phone and you can place outgoing calls. If you have no service on your smartphone, click here for a guide on how to fix connectivity problems.

If you're not receiving calls but can place outgoing calls, first make sure none of the numbers are in your block list:

  • Open your Phone app as if to place a call, tap the menu  button and select Call Settings


  • Select Call Rejection. 


  • Then select Auto reject list and make sure none of the numbers that you can't receive calls from are in that list. If they are, you can delete them from the block list by tapping on the trash can icon.

If the number you can't receive calls from isn't in your block list and you are connected to the network and can place outgoing calls, then make sure the person calling you is dialing the proper number. If yes, contact your network provider as it can possibly be a call routing issue, or leave a comment below!

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