can't answer incoming calls on a nexus 5x

Issue

Unable to answer incoming calls on Nexus 5x. The screen doesn’t turn on, or dragging the green/red icons to answer or ignore has no effect and the phone keeps ringing. Can't answer calls on the Nexus 5x.

Workaround:

If you're having issues answering calls as they come in on your Nexus, there are a few things you can try to fix the issue:

  • The first is to simply power off your device, then power it back on.
  • If that didn't work, you can try to "Clear the Cache" of your Phone App. 
    • Go into Settings > Apps and swipe right until you land on the ALL tab.
    • Scroll through the list until you land on Phone. You might find two results. Go into each one of them and tap on Clear Cache
      >
  • If the issue persists, go into Settings > Storage and then tap on Cached data and tap OK to clear it.
  • If none of the above worked, go into Settings > About Phone > Software Updates and install any updates that might be available.

  • If no software updates are available, then the next step to try is a complete factory restore of your Nexus.

    For a complete guide on how to perform a backup and restore of your Nexus 5x click here

If you're still having issues leave us a comment below so we can help!

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