can't receive text messages on nexus phone

Issue

Can't receive text messages on Nexus smartphone. Not receiving text messages from certain numbers. Not getting messages from one  or multiple numbers on Nexus 4, Nexus 5 or Nexus 6.

Solution

The first thing you have to verify is if the problem is only with one number or with all numbers? If you can't receive text messages from any numbers on your Nexus, make sure you have service on your phone first (if you don't, click here).

If you can't receive text messages from all numbers and you have service on your Nexus, make sure you have the proper default sms app selected.

If you can't receive text messages from only certain numbers, follow the steps below:

  • Open the Messaging app
  • Select the conversation with the person you can't receive messages from
  • Tap on the menu button (three dots) in the top right
  • Tap People & options
  • Make sure the "Block" feature isn't activated 
  • If the block feature was not activated and you still can't receive messages from that contact:
    • Delete them from your Contacts app.
    • Delete the conversation you have with that contact in your Messages.
    • Turn off your nexus for 10 seconds, then turn it back on.
    • Re-add them into your Contact list and try to text them again.
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