screen goes black during call on nexus

Issue

Nexus screen going black during phone calls. Can't use Nexus during calls. Screen stays black during phone call on Nexus even after pulling away from ear. Can't use Nexus while in a phonecall. Nexus 4, Nexus 5, Nexus 6, Nexus 5x orNexus 6p stays black during phone calls.

Solution

The screen on the Nexus automatically goes black when we bring the phone close to our ears thanks to a proximity sensor located in the top of the phone. If you're having issues opening your screen or accessing your phone during calls with your Nexus, then this is due to an issue with the proximity sensor. Here are the most common fixes to a problem like this: 

  • The first step is to take a dry cloth and wipe your Nexus screen completely, removing any dirt or residue that could be covering the proximity sensor and causing this issue.
  • Turn off your Nexus completely, wait 10 seconds, then turn it back on.

  • If the issue persists and you have a screen protector installed on your Nexus, try removing the screen protector to see if that could be causing the problem with the sensor.

  • Go to Settings > About Phone > Systems updates and make sure to install any updates available.


  • If none of the above options worked, then you can at least use your power button to end calls without having to turn the screen on by going into Settings > Accessibility > Power button ends call

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