no service or emergency calls only on MOTO x

Issue

No service on Moto X. Can't place or receive calls and text. Emergency calls only display on Moto X. No network on Moto X Play, Moto X 3rd gen, 2nd gen or 1st gen.

Solution


If you are getting no service on your Moto X, no network signal bars or emergency calls only, follow these steps:

  • Go into Settings > Storage and tap on Cached Data and select ok to clear data
    >
  • Go into Settings > More > Cellular Networks > Preferred network type 
    > > 

  • Select "2G" as your preferred network mode.


  • Turn your Moto G off completely, wait 10 seconds and then turn it back on again.

  • Go back into Preferred Network type as shown above and switch it to 3G

  • Then select Network Operators > Search Networks
    >

  • Select your Carrier and you should connect successfully.
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