can't receive calls on moto x

Issue

Can't receive incoming calls on Moto X. Can place outgoing calls, but not receiving incoming calls. Calls are being routed straight to voicemail on Moto X. Moto X 2nd Gen, Moto X 3rd Gen, Moto X Play incoming calls issue.

Solution

If you

  • Open the "Contacts" app
  • Select the name of the contact that you wish to block
  • Tap the pencil icon to edit the contact
  • Press the "Menu" icon depicting three vertical dots
  • Tap to select "All calls to Voicemail". 

Unblocking calls from a Number:

  • Open the "Contacts" app
  • Select the name of the contact that you wish to unblock
  • Tap "Menu" and make sure "All calls to Voicemail" is unchecked. 

How to block text messages on Hangouts or Messenger:

  • Open Hangouts or Messenger
  • Open the conversation with the number you wish to block
  • Tap on the menu button (three dots) in the top right
  • Tap people & options
  • Block (contact name or number)

  • Confirm by tapping OK
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