iphone frozen, won't turn on or off

Issue

iPhone won't turn on. iPhone frozen and won't turn on even when fully charged. iPhone not turning on even when holding down the power button. iPhone screen frozen, cant use it or turn it on or off.

Workaround

  • First, make sure your iPhone is fully charged and it isn't just a dead battery causing the issue.

  • Perform a hard reset of your device.
    • You should hard reset your iPhone, iPad, or iPod touch only if it's not responding. To force restart your device, press and hold both the Power and Home button for at least 10 seconds, until you see the Apple logo.

  • The device should now restart normally. If the hard reset doesn't work, then you will need to take your device into the Apple Store as it could be a completely dead battery issue or a physical problem with the device. 
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