STILL RECEIVING MESSAGES ON old IPHONE AFTER SWITCHING TO A NEW DEVICE

Issue

Still receiving messages on your old iPhone after switching to another smartphone such as a newer iPhone or Samsung or Android device. Still getting messages on iPhone after purchasing new device. iPhone still receiving messages after switching to a new smartphone.

Solution

This is caused by your "iMessage" still being active on your old iPhone.

  • To fix this issue, go into Settings > Messages and make sure that "iMessage" is turned off. That will allow all messages to come in on your new device.
    Note: Ensure your phone is connected to the internet (3G/4G or Wi-Fi) so that the changes will sync with your Apple ID.

  • If you don't have your iPhone any longer: 
      1. Make sure you have your new phone with you
      2. Select your Country from the drop-down list
      3. Enter your mobile number
      4. Click 'send code'
    • A confirmation code will be sent to via text. Enter the code and click 'submit' to deregister iMessage.
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