iphone se screen frozen and can't restart

Issue

iPhone SE won't turn off. iPhone SE frozen and won't turn on even when fully charged. iPhone SE not turning off when holding down the power button. iPhone SE screen frozen. iPhone not responsding to touch. Can't power off or restart iPhone SE. iPhone SE screen can't slide to power off.

Solution

If your iPhone SE screen is frozen and you can't power off or restart the phone, then follow these steps to fix the issue:

  • First, make sure your iPhone is fully charged and it isn't just a dead battery causing the issue (if you can't turn it on)

  • Perform a hard reset of your device.
    • To force restart your device, press and hold both the Power and Home button for at least 10 seconds, until you see the Apple logo.

The device should now restart normally.

  • If the hard reset doesn't work, you can try restoring your iPhone SE using recovery mode (click here for steps)

  • If none of the above solved your issue and the screen is still unresponsive or frozen, then you will need to take your device into the Apple Store as it could be a completely dead battery issue or a physical problem with the device.
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