iPhone 6s not ringing on incoming calls or text messages

Issue

iPhone 6s not playing any notification sounds. iPhone 6s not ringing when receiving calls or receiving text messages. No sound coming from iPhone 6s or 6s plus. Notification sounds muted. iPhone 6s plus only vibrates but makes no sound. 

Solution

  • On the iPhone 6s, located on the top left corner, there is a "silent" switch. Make sure it is not turned on as shown in the picture below:


  • If the silent switch was already off, you want to make sure the "Do Not Disturb" feature isn't active. To turn it off, go to Settings > Do Not Disturb. Make sure "Manual" and "Scheduled" are off as shown in the picture below.
  • Go to Settings > Sounds and make sure the "ringer and alerts" volume is not muted.


  • If none of these options worked, you can try performing a backup and restore of your iPhone
    Note: For a full guide on how to backup and restore click here
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