no service or emergency calls only on iphone 6s

Issue

No service on iPhone 6s or iPhone 6s plus. Unable to place or receive calls and messages on iPhone 6s. No network connection on iPhone 6s. iPhone 6s plus stuck on searching and can't connect to network. iPhone 6s network issue.

Solution

If you're having trouble connecting to the network or getting service on your iPhone 6 or 6 plus, then follow the steps below to fix the issue:

  • Reset your Network Settings on your iPhone (Note: This will erase saved WiFi passwords on your device, so remember to reconnect to WiFi after this step)
    • Go to Settings > General and then tap on Reset
      >

    • Select Reset Network Settings

      You will then see the Apple logo and your phone will restart and try to reconnect to the network
  • If you still aren't getting service, go to Settings > Carrier and switch OFF Automatic.
     >

    The iPhone will then start searching for networks, and will display all the available networks in your area. Make sure you Select the Carrier you belong to (eg. Telus, AT&T, 02).

  • If your iPhone 6s is not getting any service after trying to connect to a network manually and resetting your network settings. The next step is making sure your iPhone is up to date. Go to Settings > General > Software Update and perform any updates that might be available.


  • The last step is to perform a full backup/restore of your iPhone.

    For a complete guide on how to backup/restore your iPhone, click here.

  • If issue persists, leave a comment below and we'll try to help!
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