no service or emergency calls only on iphone 6

Issue

No service on iPhone 6 or iPhone 6 plus. Unable to place or receive calls and messages on iPhone 6. No network connection on iPhone 6. iPhone 6 plus stuck on searching and can't connect to network. iPhone 6 plus network issue.

Solution

If you're having trouble connecting to the network or getting service on your iPhone 6 or 6 plus, then follow the steps below to fix the issue:

  • Reset your Network Settings on your iPhone (Note: This will erase saved WiFi passwords on your device, so remember to reconnect to WiFi after this step)
    • Go to Settings > General and then tap on Reset
      >

    • Select Reset Network Settings

      You will then see the Apple logo and your phone will restart and try to reconnect to the network
  • If you still aren't getting service, go to Settings > Carrier and switch OFF Automatic.
     >

    The iPhone will then start searching for networks, and will display all the available networks in your area. Make sure you Select the Carrier you belong to (eg. Telus, AT&T, 02).

  • If your iPhone 6s is not getting any service after trying to connect to a network manually and resetting your network settings. The next step is making sure your iPhone is up to date. Go to Settings > General > Software Update and perform any updates that might be available.


  • The last step is to perform a full backup/restore of your iPhone.

    For a complete guide on how to backup/restore your iPhone, click here.

  • If issue persists, leave a comment below and we'll try to help!
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