can't send or receive picture messages on
blackberry priv

Issue

Can't send or receive picture messages on BlackBerry Priv. Can't download picture message on BlackBerry Priv. MMS not working on BB Priv. Unable to send and receive picture messages on BlackBerry Priv.

Solution

If you're having trouble sending or receiving a picture message on your BlackBerry Priv, here are a couple things you can try to fix this issue:

  • Power off your device completely, then power it back on

  • Make sure you have a network connection (if you have No Service click here)

  • Go to Settings > Data Usage and make sure cellular data is on and there is no data limit blocking you
    >
    Note: You NEED a data connection on your BB Priv to be able to send or receive picture messages (MMS). If you have a data block with your provider, make sure to contact them to remove it.

  • Go to Settings > More... > Cellular networks > Access point names and make sure you have your Carrier selected (For all APN settings click here)

  • Turn your WiFi OFF and try sending or downloading the picture message

If none of these solutions worked, leave a comment below or chat with us so we can help out!

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